We have an exciting opportunity for a Tech Ops Analyst with our industry-leading client in Mooresville, NC.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $32 - $38 / hr. w2
Responsibilities
- Provide cross-functional support to teams building tools integrating with marketing systems.
- Support new system rollout and transition planning.
- Document process best practices and create onboarding materials for creative systems/tools.
- Assist Creative Ops team with capacity planning progression via Workfront.
- Facilitate new release testing and basic feature release testing in Stage environment, providing feedback.
- Provide coordination support for progress reviews and cross-functional alignment meetings.
- Perform remote or in-person technical support for technology products and applications.
- Analyze and prioritize incoming requests and alerts, escalating as necessary.
- Perform setup and maintenance of computer systems, including hardware and software upgrades.
- Contribute to the knowledge repository for technical support and document workarounds.
- Participate in meetings with vendors to resolve service failures or issues.
Experience Requirements
- 2 years of IT experience in a support or operations environment working with PC or client/server platforms and/or hardware.
- Ability to perform preventative maintenance and break/fix repairs on technology.
- Key Technical Skills:
- Cross-functional support
- System rollout and transition planning
- Workfront capacity planning
- New release testing
- Technical support for hardware and software
- Incident management
- Knowledge management
Education Requirements
- Associate's Degree in Computer Science, CIS, or related field (or equivalent work experience)
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
